Privacy Policy

Information We Collect

We may collect your name, phone number, email address, city, address, roof type, electricity bill details, electricity consumer number, preferred system size, message, and any documents or photos you share for consultation, quote preparation, subsidy assistance, net metering, installation, or service support.

When you use this website, basic technical information such as browser type, device details, pages visited, and enquiry source may also be collected through normal website logs or analytics tools.

How We Use Information

We use enquiry and project details to respond to requests, call or message you, review feasibility, prepare solar proposals, schedule site surveys, coordinate installation, support DISCOM or subsidy documentation, provide maintenance, and improve our services.

We may also use your contact details to share project updates, service reminders, and relevant solar information. You can ask us to stop promotional communication at any time.

Sharing Of Information

We do not sell customer data. We may share relevant information with installation partners, component suppliers, financing partners, DISCOM representatives, government portals, auditors, consultants, or service providers only when needed to deliver the requested service or meet legal and operational requirements.

Data Security And Retention

We take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure. No online system is completely secure, so please avoid sending sensitive information unless it is required for your project.

We retain information for as long as needed for enquiry handling, project records, warranty support, accounting, legal compliance, and customer service.

Your Choices

You may contact us to request access, correction, or deletion of your personal information, subject to records we must keep for service, warranty, tax, legal, or compliance purposes. For privacy questions, contact sunpipsolutions@gmail.com.